Terms of Service

Effective Date: 2026-08-05 · Last Updated: 2026-08-21 · Version: 2026-08-21

1. Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between you and GenieForge Technologies Inc., a corporation organized under the laws of Canada ("GenieForge," "we," "us," or "our"), governing access to and use of the GenieForge platform, websites, and related services (the "Platform").

By creating a Builder account, clicking to accept these Terms, or otherwise using Builder features of the Platform, you ("you" or "Builder") agree to these Terms. If you are using the Platform on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

End-Users of applications built on GenieForge are governed by the separate End-User Platform Terms, not by the Builder-specific sections of these Terms (including billing, HIPAA enablement, marketplace publishing, and controller obligations).

If you do not agree, do not use the Platform.

2. Description of Service

GenieForge is a Platform that enables Builders to build, deploy, and manage AI-powered applications ("Apps") through a conversational interface. Apps may be used by the Builder's own end-users ("End-Users"). The Platform may use AI to generate, assemble, modify, or recommend application logic and configuration.

The Platform may include AI assistants, tools, forms, pages, automations, databases, integrations, usage-signal capture, and an AI-powered product assistant that may collect bug reports, feature requests, and product feedback. Feedback is used to operate and improve the Platform as described in Section 8 (Feedback) and our Privacy Policy.

We may offer feature-flagged, preview, or experimental capabilities. Those capabilities are provided "as is" under Section 14 (Beta and Experimental Features).

3. Eligibility

You must be at least 18 years old to create a Builder account. The Platform is not directed at individuals under 13. You may not use the Platform if you are barred under applicable sanctions or export-control laws.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to:

  • Provide accurate and complete registration information
  • Promptly update your information if it changes
  • Notify us immediately of any unauthorized access to your account
  • Use strong, unique passwords and not share credentials

We are not liable for loss or damage arising from unauthorized access resulting from your failure to safeguard credentials, except to the extent caused by our breach of these Terms.

We may suspend access as described in Section 16.

5. Your Content and Data

Ownership

You retain all rights to the content you create on GenieForge, including Apps, tools, configurations, prompts, schemas, and data you upload or store ("Your Content"). We do not claim ownership of Your Content.

License to Us

You grant us a limited, non-exclusive, worldwide license to host, process, transmit, display, and otherwise use Your Content to:

  • Provide, maintain, secure, and support the Platform (including backups, abuse prevention, and legal compliance)
  • Review App blueprints and related Builder materials as described in Platform Improvement Review below

This license ends when Your Content is deleted from our active systems, subject to residual copies in backups and logs retained as described in our Privacy Policy and Section 16.

Platform Improvement Review

Authorized GenieForge personnel may occasionally inspect Apps to improve the Platform. Typical review focuses on:

  • App blueprints (for example tools, pages, schemas, prompts, and configurations)
  • Builder conversations and related build activity, when needed to understand how the Platform was used

Purpose of these reviews is limited to product improvement, such as making the Platform more robust, identifying missing Platform primitives, and learning from general usage patterns. Insights may inform our product roadmap. We do not claim ownership of Your Content through these reviews, and we do not publish your confidential App materials.

Limits:

  • Reviews are performed by authorized personnel under access controls, not as a public or customer-facing feature
  • As a Platform policy, we do not use Your Content or conversations to train or fine-tune AI models
  • We do not use these reviews to provide your App or confidential materials to other customers
  • HIPAA-enabled Apps under a BAA are excluded from product-improvement inspection of App content and conversations, except as permitted under the BAA for Platform services, security, or support
  • End-User business data and End-User chat are not the focus of product-improvement review; if such data appears incidentally in materials we review, we treat it under our processor / Business Associate obligations

AI-Generated Content

Content generated by AI models in response to your prompts is yours to use, subject to these Terms and third-party model provider terms that may apply to outputs. We do not claim ownership of AI-generated outputs. Similar outputs may be independently generated for other users; no exclusivity or uniqueness is implied.

Your Content Is Not Used for Training

As a Platform policy, we do not use Your Content, your build conversations, or your End-Users' data to train or fine-tune AI models. AI providers process prompts and related context as needed to generate responses under our arrangements with those providers. See our Privacy Policy and Subprocessors.

Review Responsibility

You are solely responsible for reviewing, testing, and approving AI-generated tools, pages, configurations, and other outputs before using them in production or with End-Users. AI outputs may be inaccurate, incomplete, or behave unexpectedly. GenieForge does not guarantee that generated applications satisfy laws, regulations, professional standards, or industry-specific requirements merely because they were generated by the Platform.

6. End-User Data and Responsibility

When you build and deploy Apps, End-Users (and visitors to public forms or intake flows) may provide personal information. With respect to that data:

  • You are the data controller (or equivalent under applicable law). You determine what data your App collects, how it is used, and who has access to it.
  • GenieForge is the data processor (or service provider / business associate, as applicable). We process End-User data on your behalf to operate the Platform.
  • You must provide appropriate privacy notices to End-Users (including via the Platform privacy-notice tooling where required).
  • You are responsible for obtaining required consents and establishing a lawful basis for processing.
  • You must not collect or store End-User data in violation of applicable law.
  • You are responsible for responding to End-User rights requests; we will provide reasonable assistance consistent with the Platform and any Business Associate Agreement ("BAA") or data processing terms in place.

7. Customer-Directed Integrations and Transfers

The Platform allows you to connect third-party services (for example via OAuth), call outbound HTTP endpoints, send email or push notifications, use optional tools (such as web search, transcription, form captcha, or currency conversion), and otherwise direct data to destinations you choose ("Customer-Directed Transfers").

  • You are solely responsible for Customer-Directed Transfers, including the lawfulness of the transfer and the third party's terms and security.
  • GenieForge does not control those third parties and is not liable for their acts or omissions.
  • For HIPAA-enabled Apps, you must not send Protected Health Information (PHI) to vendors or destinations outside the Platform's HIPAA-permitted boundary, and you must configure allowlists and integrations accordingly. Technical restrictions may apply; they do not replace your compliance obligations.

8. Feedback and Usage Signals

If you or your Apps submit feedback, bug reports, feature requests, product-assistant messages, usage signals, or similar suggestions ("Feedback"), you grant GenieForge a perpetual, irrevocable, non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and otherwise exploit Feedback to operate and improve the Platform and our products.

Feedback does not include ownership of Your Content or End-User personal data. We will not publicly attribute Feedback to you without your consent, except as needed to provide support or as required by law. Usage signals captured inside an App remain subject to your role as controller of End-User data; we process them to provide the Platform to you.

9. HIPAA and Regulated Data

If you enable HIPAA mode for an App (including sandbox, pending BAA, or enabled status):

  • You represent that you are a Covered Entity or Business Associate under HIPAA (or are acting for one) and have a legitimate need to process PHI through the Platform.
  • You must execute a BAA with GenieForge before transmitting PHI in production. Do not place PHI in the Platform until the applicable HIPAA status and BAA requirements are met.
  • You remain responsible for your Covered Entity or Business Associate obligations, including Notices of Privacy Practices and individual rights.
  • HIPAA mode activates additional technical safeguards (for example, restricted AI providers, shortened session timeouts, enhanced audit logging, and analytics gating). These safeguards do not replace your own compliance program and are not a certification that your App is "HIPAA compliant."
  • Disabling HIPAA mode after activation is not permitted.

Order of precedence for PHI/HIPAA: If a BAA is in effect between you and GenieForge, the BAA controls for PHI and HIPAA matters to the extent of conflict with these Terms. These Terms control for all other matters.

If you process regulated data (health, financial, legal, children's, or other sensitive categories) without enabling the appropriate compliance features and agreements, you do so at your own risk, and GenieForge bears no liability for resulting violations to the maximum extent permitted by law.

The Platform and AI outputs do not constitute medical, legal, financial, or other professional advice.

10. Marketplace and Publishing

If you publish an App blueprint or listing to a marketplace or similar catalog (when that feature is available to you):

  • You grant GenieForge a license to host, display, and distribute the published materials to installers as needed to operate the marketplace.
  • You grant installers a license to import and use the published blueprint in their own workspaces, subject to any license terms you state in the listing.
  • You represent that you have rights to publish the materials and that they do not infringe third-party rights.
  • Marketplace availability may be feature-flagged and may change.

Export/import and marketplace install carry App configuration (the "blueprint"), not End-User business data or chat history, unless we expressly state otherwise.

11. Acceptable Use

You may not use GenieForge to:

  • Violate any applicable law or regulation
  • Infringe the intellectual property, privacy, or publicity rights of others
  • Build or operate Apps that facilitate harassment, fraud, phishing, spam, illegal surveillance, or unlawful discrimination
  • Exploit, abuse, or endanger minors, or generate or distribute child sexual abuse material
  • Transmit malware, viruses, or other harmful code
  • Attempt unauthorized access to GenieForge systems, other users' data, or third-party systems
  • Circumvent usage limits, security controls, HIPAA restrictions, or billing mechanisms
  • Resell, white-label, or redistribute the Platform itself without our prior written authorization (Apps you build for your End-Users are permitted)
  • Scrape, crawl, or bulk-download the Platform except via documented APIs we expressly permit. Using Builder MCP inspect tools (including authoring manuals, type catalogs, and sandbox docs) to author Apps on GenieForge is permitted. Enumerating those materials to reproduce a competing builder, train a model, or redistribute them is not. A documented API is not a dump license.
  • Perform load, penetration, or security testing without our prior written consent
  • Use the Platform to train competing foundation models or AI systems on Platform outputs or non-public Platform materials
  • Use the Platform in violation of sanctions or export-control laws

We may investigate suspected violations and suspend or terminate accounts as described in Section 16, with or without notice depending on severity and legal risk.

12. Billing and Payments

  • Subscription fees are billed in advance on a monthly or annual basis, as selected at checkout or in your account.
  • Usage-based charges (including AI credits and compute) are billed based on actual consumption, credit packs, or auto top-up settings you configure.
  • Insufficient credits may result in AI or compute features being unavailable until credits are replenished.
  • Fees are exclusive of applicable taxes, which you are responsible for paying.
  • All fees are non-refundable unless otherwise stated by us in writing or required by law.
  • We may change pricing upon notice (email, in-app, or on our pricing page). Price changes apply prospectively from the effective date stated in the notice. Continued use after that date constitutes acceptance.
  • If payment fails, your subscription may enter a past-due state. After a grace period of seven (7) days from the end of the paid period (or as otherwise stated in-product), we may suspend or limit access, including Builder features and App operation that depend on an active subscription.
  • Payment processing is handled by Stripe. We do not store full card numbers.

13. Service Availability

The Platform is an evolving product. We strive for high availability but do not guarantee uninterrupted, timely, or error-free service. We do not offer a service-level agreement, uptime percentage, or service credits unless set out in a separate written order signed by GenieForge.

We may:

  • Perform scheduled or emergency maintenance
  • Modify, update, or discontinue features at any time
  • Temporarily suspend the service for security incidents or operational emergencies

For HIPAA-enabled Apps, backup and recovery practices are described in security documentation we may provide under a BAA or diligence request. Those materials are informational and do not create a separate warranty or SLA unless expressly stated in a signed order or BAA.

14. Beta, Experimental, and Evolving Features

The Platform is under active development. Features labeled beta, preview, experimental, sandbox, or similarly, features controlled by feature flags, and new or changing capabilities generally, are provided as is without warranties of any kind. They may be incomplete, contain bugs, change, or be withdrawn at any time. Do not use them for production PHI, regulated workloads, or other critical use cases unless we have expressly designated them as permitted for that use in writing (including under a BAA).

15. Intellectual Property

The GenieForge Platform, including its software, design, documentation, model prompts that are part of our system, and branding, is owned by GenieForge and protected by applicable intellectual property laws. Authoring manuals, apply schemas, Forge and page contracts, and sandbox docs returned over MCP or in the Builder product are Platform materials, not the Builder's content. These Terms grant you only a limited, non-exclusive, non-transferable right to access and use the Platform as permitted herein, including using those materials to author Apps on GenieForge. You may not reverse engineer, decompile, or create derivative works of the Platform except to the extent such restriction is prohibited by law.

16. Suspension, Termination, and Account Closure

Suspension by Us

We may suspend or limit access immediately if we reasonably believe you have violated these Terms, pose a security risk, fail to pay fees after the grace period, or if required by law. For material breach that is curable and does not present acute security or legal risk, we will provide a reasonable opportunity to cure when practicable.

Termination by Us

We may terminate your account for uncured material breach, non-payment, illegal activity, or as required by law. We will provide reasonable notice when possible.

Closure by You

You may request closure of your Builder account at any time by emailing privacy@genieforge.ai (or using any in-product account-closure path we later provide). Upon closure:

  • Your Apps will be deactivated and End-Users will lose access.
  • We will delete or anonymize your personal data from active systems within a commercially reasonable period, subject to legal retention requirements and the time needed to complete deletion across systems.
  • Some data may persist in encrypted backups for a limited period before permanent deletion.
  • Billing, tax, and security/audit records are retained as required by law.
  • Where reasonably feasible, we will provide an opportunity to export App blueprint configuration before deletion. Blueprint export is not a complete personal-data portability package; for privacy rights requests, see our Privacy Policy.

17. Data Processing and International Transfer

GenieForge is operated by GenieForge Technologies Inc., based in Canada. Platform infrastructure is hosted in the United States. Personnel in Canada may access systems and data as reasonably necessary to operate, support, and secure the Platform. Your use of the Platform may involve transfer and processing of data in the United States and Canada. We may rely on legally recognized transfer mechanisms and safeguards permitted by applicable law. Additional terms in a BAA or data processing agreement may apply.

18. Copyright and IP Complaints

If you believe material on the Platform infringes your copyright or other IP rights, send a notice to legal@genieforge.ai with:

  • Your contact information
  • Identification of the work claimed to be infringed
  • Identification of the material and its location on the Platform
  • A statement of good-faith belief that the use is not authorized
  • A statement that the information is accurate, and under penalty of perjury that you are authorized to act
  • Your physical or electronic signature

We may remove or disable access to material and, where appropriate, terminate repeat infringers.

19. Indemnification

You agree to indemnify and hold harmless GenieForge Technologies Inc. and its officers, directors, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Platform
  • Your violation of these Terms
  • Your Apps and the data they collect or process
  • Customer-Directed Transfers you configure
  • Your failure to comply with applicable laws, including HIPAA if you process PHI
  • Any dispute between you and your End-Users or other third parties

20. Disclaimers and Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement.
  • We do not warrant that the Platform or AI-generated content will be accurate, reliable, complete, secure, uninterrupted, error-free, or free of harmful components.
  • You are solely responsible for evaluating whether the Platform is suitable for your use case, including any regulated, clinical, financial, or mission-critical use. We do not warrant that your App will meet any particular legal, industry, or compliance requirement.
  • We are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, business interruption, or cost of substitute services, arising from your use of the Platform, even if we have been advised of the possibility of such damages.
  • We are not liable for loss or corruption of Your Content or End-User data except to the extent caused by our willful misconduct, and then only subject to the cap below.
  • Our total aggregate liability for all claims relating to the Platform shall not exceed the lesser of (a) the amounts you paid us for the Platform in the three (3) months preceding the claim, or (b) five hundred Canadian dollars (CAD $500). If you have paid us nothing in that period, our aggregate liability shall not exceed one hundred Canadian dollars (CAD $100).
  • We are not liable for third-party services, Customer-Directed Transfers, model providers, or End-User disputes.

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the maximum extent permitted by law. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including fraud or willful misconduct).

21. Dispute Resolution

Negotiation

The parties will first attempt in good faith to resolve any dispute arising out of these Terms or the Platform by contacting legal@genieforge.ai and negotiating for at least thirty (30) days.

Binding Arbitration

If negotiation fails, the dispute shall be resolved by binding arbitration administered by the ADR Institute of Canada (or, if unavailable, a mutually agreed Canadian arbitration body) under its applicable rules. The seat of arbitration shall be Toronto, Ontario, Canada. Proceedings shall be in English. The arbitration shall be confidential except as needed to enforce an award or as required by law.

Individual Claims Only

To the maximum extent permitted by law, disputes must be brought in the parties' individual capacities only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate claims of multiple parties without consent of all parties.

Carve-Outs

Either party may seek interim or injunctive relief in a court of competent jurisdiction in Toronto, Ontario, to protect intellectual property or confidential information, or to stop unauthorized access to the Platform. Either party may bring an individual claim in small claims court if the claim qualifies.

HIPAA / BAA Disputes

Disputes arising under a BAA regarding PHI or HIPAA obligations are resolved as specified in that BAA.

22. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Subject to Section 21, the courts of Ontario sitting in Toronto have exclusive jurisdiction for matters not subject to arbitration. Mandatory consumer protection rights that cannot be waived under applicable law remain unaffected.

23. Changes to These Terms

We may update these Terms from time to time. We will post the updated Terms with a new Version and Last Updated date. For material changes, we will provide notice via email and/or in-app notification when practicable. Unless we state a later effective date, changes take effect when posted. Continued use of the Platform after the effective date constitutes acceptance. If you do not agree, you must stop using the Platform and request account closure.

24. General

Entire agreement. These Terms, together with the Privacy Policy, any Order, and any BAA or data processing agreement we execute with you, constitute the entire agreement regarding the Platform and supersede prior or contemporaneous agreements on the subject.

Order of precedence. In case of conflict: (1) a signed Order or BAA (for its subject matter), then (2) these Terms, then (3) policies referenced herein.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

Waiver. Failure to enforce a provision is not a waiver.

Assignment. You may not assign these Terms without our prior written consent. We may assign them to an affiliate or successor in connection with a merger, acquisition, or sale of assets.

Notices. Notices to GenieForge must be sent to legal@genieforge.ai. Notices to you may be sent to the email on your account or via in-app notification.

Force majeure. We are not liable for delays or failures due to events beyond our reasonable control.

Export and sanctions. You represent that you are not located in, and will not use the Platform for the benefit of, any sanctioned country or prohibited party under Canadian or U.S. law.

Survival. Sections that by their nature should survive (including ownership, feedback license, indemnification, disclaimers, liability limits, dispute resolution, and general terms) survive termination.

Relationship. The parties are independent contractors.

25. Contact

For questions about these Terms: