Terms of Service

Effective Date: June 2, 2026 · Last Updated: June 2, 2026

1. Agreement to Terms

By creating an account or using GenieForge ("we," "us," or "our"), you ("you" or "Builder") agree to these Terms of Service ("Terms"). If you are using GenieForge on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

If you do not agree, do not use the platform.

2. Description of Service

GenieForge is a platform that enables you to build, deploy, and manage AI-powered applications ("Apps") through a conversational interface. Your Apps may be used by your own end-users ("End-Users").

The platform includes an AI-powered product assistant that may collect bug reports, feature requests, and feedback during your use of the build tools. This feedback is used to improve the platform and is not shared with third parties.

3. Eligibility

You must be at least 18 years old to create a Builder account. The platform is not directed at individuals under 13.

4. Your Account

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to:

  • Provide accurate and complete registration information
  • Promptly update your information if it changes
  • Notify us immediately of any unauthorized access to your account
  • Use strong, unique passwords

We are not liable for any loss or damage arising from unauthorized access to your account.

5. Your Content and Data

Ownership

You retain all rights to the content you create on GenieForge, including Apps, tools, configurations, prompts, and data ("Your Content"). We do not claim ownership of Your Content.

License to Us

By using the platform, you grant us a limited, non-exclusive license to process, store, and transmit Your Content solely to provide and maintain the service. This license terminates when you delete Your Content or close your account.

AI-Generated Content

Content generated by AI models in response to your prompts is yours to use. We do not claim ownership of AI-generated outputs. However, similar outputs may be independently generated for other users given similar inputs, and no exclusivity is implied.

Your Content Is Not Used for Training

We do not use Your Content, your conversations, or your End-Users' data to train or fine-tune AI models.

6. End-User Data and Responsibility

When you build and deploy Apps on GenieForge, your End-Users may provide personal information through those Apps. With respect to End-User data:

  • You are the data controller. You determine what data your App collects, how it is used, and who has access to it.
  • GenieForge is the data processor. We process End-User data on your behalf solely to operate the platform.
  • You are responsible for providing appropriate privacy notices to your End-Users (the platform provides a privacy notice tool for this purpose).
  • You are responsible for obtaining any required consents from your End-Users.
  • You must not collect or store data from End-Users in violation of applicable law.

7. HIPAA and Regulated Data

If you enable HIPAA mode for an App:

  • You represent that you are a Covered Entity (or Business Associate) under HIPAA and that you have a legitimate need to process Protected Health Information (PHI) through the platform.
  • You must execute a Business Associate Agreement (BAA) with GenieForge before transmitting PHI.
  • You remain responsible for your obligations as a Covered Entity, including providing a Notice of Privacy Practices to your patients/clients.
  • HIPAA mode activates additional technical safeguards (restricted AI providers, shortened session timeouts, enhanced audit logging, analytics gating). These safeguards do not replace your own compliance obligations.
  • Disabling HIPAA mode after activation is not permitted.

If you process regulated data (health, financial, legal, or other sensitive categories) without enabling the appropriate compliance features, you do so at your own risk and GenieForge bears no liability for resulting violations.

8. Acceptable Use

You may not use GenieForge to:

  • Violate any applicable law or regulation
  • Infringe on the intellectual property or privacy rights of others
  • Build Apps that facilitate harassment, fraud, illegal surveillance, or discrimination
  • Transmit malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to GenieForge systems or other users' data
  • Circumvent usage limits, security controls, or billing mechanisms
  • Resell or redistribute the platform without authorization
  • Use the platform to generate content that exploits minors

We reserve the right to suspend or terminate accounts that violate these terms, with or without notice depending on the severity.

9. Billing and Payments

  • Subscription fees are billed in advance on a monthly or annual basis, as selected at sign-up.
  • Usage-based charges (AI credits, compute) are billed based on actual consumption.
  • All fees are non-refundable unless otherwise stated or required by law.
  • We may change pricing with at least 30 days' notice. Continued use after a price change constitutes acceptance.
  • If payment fails, we may suspend access to your account after a reasonable grace period.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted or error-free service. We may:

  • Perform scheduled maintenance with reasonable advance notice
  • Modify, update, or discontinue features
  • Temporarily suspend the service for emergency maintenance or security incidents

For HIPAA-enabled Apps, we maintain disaster recovery and backup procedures as described in our security documentation.

11. Intellectual Property

The GenieForge platform, including its software, design, documentation, and branding, is owned by us and protected by applicable intellectual property laws. These Terms do not grant you any rights to our intellectual property beyond the limited license to use the platform as described herein.

12. Data Processing and International Transfer

GenieForge is operated by a company based in Canada. Our infrastructure is hosted in the United States. By using the platform, you consent to the transfer and processing of data in the United States and Canada. We maintain appropriate safeguards for cross-border data transfers.

13. Indemnification

You agree to indemnify and hold harmless GenieForge, its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

  • Your use of the platform
  • Your violation of these Terms
  • Your Apps and the data they collect
  • Your failure to comply with applicable laws, including HIPAA if you have enabled HIPAA mode
  • Any dispute between you and your End-Users

14. Limitation of Liability

To the maximum extent permitted by law:

  • GenieForge is provided "as is" and "as available" without warranties of any kind, express or implied.
  • We are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the platform.
  • Our total liability for any claim related to the service shall not exceed the amount you paid us in the 12 months preceding the claim.
  • We are not liable for the accuracy, reliability, or completeness of AI-generated content.

15. Account Termination

By You

You may close your account at any time. Upon closure:

  • Your Apps will be deactivated and End-Users will lose access.
  • Your personal data will be deleted within 30 days.
  • Some data may persist in encrypted backups for a limited period before permanent deletion.
  • Billing records are retained as required by tax and financial law.

By Us

We may suspend or terminate your account if you violate these Terms, fail to pay fees, or if required by law. We will provide reasonable notice when possible.

16. Dispute Resolution

Any disputes arising from these Terms or your use of GenieForge shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the laws of the Province of Ontario, Canada.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to conflict of law principles.

18. Changes to These Terms

We may update these Terms to reflect changes in our practices or legal requirements. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use after changes take effect constitutes acceptance.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions continue in full force and effect.

20. Contact

For questions about these Terms, email legal@genieforge.ai.