End-User Platform Terms

Effective Date: 2026-08-05 · Last Updated: 2026-08-05 · Version: 2026-08-05

1. Agreement

These End-User Platform Terms ("End-User Terms") are a binding agreement between you and GenieForge Technologies Inc. ("GenieForge," "we," "us," or "our") governing your access to applications ("Apps") that run on the GenieForge platform (the "Platform").

The individual or organization that built the App (the "App Owner") has a separate agreement with GenieForge. Your relationship with the App Owner (for example, a healthcare provider, employer, or service provider) is separate from these End-User Terms.

By creating an End-User account, accepting an invitation, or using an App on the Platform, you agree to these End-User Terms and the End-User Privacy Policy. If you do not agree, do not use the App.

2. The Platform vs the App

  • GenieForge provides the Platform infrastructure (hosting, authentication, AI runtime, and related services).
  • The App Owner controls the App's design, content, tools, data practices, and the services they offer you.
  • GenieForge is not a party to your agreement with the App Owner and is not responsible for the App Owner's professional services, advice, or decisions.

3. Eligibility and Account

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account. Notify the App Owner (and, for Platform security issues, privacy@genieforge.ai) if you suspect unauthorized access.

If you are under the age of majority where you live, you may use an App only with consent of a parent or guardian where required by law and by the App Owner.

4. Acceptable Use

You may not:

  • Use the App or Platform unlawfully or to harm others
  • Attempt to gain unauthorized access to systems or data
  • Upload malware or interfere with Platform security or availability
  • Scrape or abuse the Platform except as the App Owner permits for ordinary use
  • Misrepresent your identity in a way that violates law or the App Owner's rules

We or the App Owner may suspend access for suspected violations, security risk, or legal requirements.

5. AI Features

Apps may use AI to generate responses. AI outputs can be inaccurate or incomplete. Unless the App Owner expressly provides professional services to you under a separate relationship, Platform AI outputs are not medical, legal, financial, or other professional advice. Do not rely on AI outputs as your only source of truth for important decisions.

6. Your Content

You retain rights to content you submit. You grant GenieForge a limited license to host and process that content solely to operate the Platform for the App Owner and you. The App Owner's policies may grant the App Owner additional rights needed to provide their services.

7. Privacy

Personal information is handled as described in the End-User Privacy Policy and any privacy notice the App Owner provides. The App Owner is the controller of End-User data; GenieForge processes it on the App Owner's behalf.

8. Disclaimers and Limitation of Liability

To the maximum extent permitted by law:

  • The Platform is provided "as is" and "as available" without warranties of any kind.
  • GenieForge is not liable for the App Owner's acts or omissions, App content, or professional services.
  • GenieForge is not liable for indirect, incidental, special, consequential, or punitive damages.
  • GenieForge's total aggregate liability to you for Platform claims shall not exceed one hundred Canadian dollars (CAD $100), except where liability cannot be limited under applicable law (including fraud or willful misconduct).

Mandatory consumer rights that cannot be waived remain unaffected.

9. Suspension and Termination

Your access may end if the App Owner deactivates your account or the App, if you violate these End-User Terms, or if the App Owner's Platform account is suspended or closed. You may request deletion of your End-User account through the App Owner, or contact privacy@genieforge.ai for assistance routing your request.

10. Dispute Resolution and Governing Law

Disputes between you and GenieForge about these End-User Terms or the Platform are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

Before filing a claim, contact legal@genieforge.ai and attempt good-faith resolution for 30 days. If unresolved, disputes shall be resolved by binding individual arbitration in Toronto, Ontario, under the ADR Institute of Canada rules (or a mutually agreed Canadian arbitration body), in English, except that either party may use small claims court if eligible, and either party may seek injunctive relief for IP or unauthorized access. Class and representative actions are waived to the maximum extent permitted by law.

Disputes between you and the App Owner are governed by your agreement with the App Owner, not this section.

11. Changes

We may update these End-User Terms from time to time. We will post the updated terms with a new Version and Last Updated date. Material changes will be communicated through the App Owner or within the App when practicable. Unless we state a later effective date, changes take effect when posted. Continued use after the effective date constitutes acceptance.

12. Contact